Support

Email support@apexhabit.app.

Write from the email address on your APEX account where you can — it lets us find the account without asking you for anything extra. A sentence about what you were doing when the problem appeared is usually enough for us to start.

Email support@apexhabit.app about signing in, resetting your password, changing the address on your account, or deleting your account. You can also delete your account yourself in the app, from the Account page or from the corner of the sign-up and plans screens.

If you have forgotten your password, use the password-reset link on the sign-in screen first — it is the fastest route, and the reset email is sent automatically. If you signed up with Google, sign in with Google rather than with a password.

Get in touch about anything to do with using the app itself, for example:

• Your onboarding answers or the starting habit plan generated from them.
• Creating, renaming or rescheduling a habit, or changing which weekdays it runs on.
• Archiving a habit you no longer want to track.
• A completion that was recorded on the wrong day, or progress and consistency that look wrong to you.

APEX is available on three plans: Weekly at $3.99 per week with no free trial, Monthly at $14.99 per month with a 3-day free trial, and Yearly at $49.99 per year with a 3-day free trial. Subscriptions renew automatically unless cancelled, and prices may be shown in your local currency.

If your subscription is active but the app is not letting you in, or you are unsure which plan you are on, email support@apexhabit.app and we will check the subscription attached to your account.

Your subscription is managed through Paddle. There are two ways to cancel:

• Use the receipt or subscription-management link that Paddle emails you after purchase, or go to Paddle Buyer Support at https://www.paddle.com/help/buyers.
• Email support@apexhabit.app from the address on your account and ask us to cancel it for you.

On the Monthly and Yearly plans, cancelling before the 3-day free trial ends means you are not charged. Cancelling stops future renewals; it does not by itself refund a payment already taken.

Paddle acts as the Merchant of Record for APEX purchases and handles the payment transaction, billing and the applicable payment-related processes, including tax. Paddle may therefore handle payment-related support directly, and you can reach Paddle Buyer Support at https://www.paddle.com/help/buyers.

You are equally welcome to email support@apexhabit.app about a charge. Include the email address on your account, the approximate date of the payment, and which plan it was. Our Refund Policy sets out how refund requests are handled.

Requests for a copy of your data, a correction, an export or deletion go to the same address: support@apexhabit.app. Our Privacy Policy explains what we hold and why.