Refund Policy

Paddle acts as the Merchant of Record for APEX purchases. Paddle handles the payment transaction, billing and the applicable payment-related processes, including tax. APEX does not receive or store your card details, and a refund is issued through Paddle back to the original payment method.

This means that whether a particular refund can be issued may depend on Paddle's own policies as well as ours, and on the consumer law that applies where you live.

The Monthly and Yearly plans include a 3-day free trial. If you cancel before the trial ends, you are not charged at all, so there is nothing to refund. The Weekly plan has no trial and bills from purchase.

If you are unsure whether APEX suits you, cancelling during the trial is the simplest route. See Terms of Service for how cancellation works.

Cancelling a subscription stops it from renewing in future. It does not automatically return a payment that has already been taken. If you want a payment reviewed for a refund, ask for it explicitly using the steps below.

We will look at a refund request fairly, and we take the following into account:

• Whether the charge was unintended — for example a renewal you did not mean to keep, or a duplicate charge.
• Whether the service was unavailable or did not work as described for you.
• How recently the payment was taken, and how much the service has been used since.
• Any statutory right you have to cancel and be refunded under the consumer law where you live.

We do not operate a blanket no-refund rule. Requests are considered individually, alongside Paddle's policies and applicable law.

Nothing in this policy removes or limits the mandatory consumer rights you have under the law of the country where you live. Those rights apply in addition to anything written here, and they take priority where the two differ.

In particular, if you are a consumer in the EU or the UK, any statutory right of withdrawal that applies to your purchase is not excluded by this policy.

You can use either route, and you do not need to use both:

• Email APEX support at support@apexhabit.app from the email address on your account.
• Contact Paddle Buyer Support directly at https://www.paddle.com/help/buyers, since Paddle is the Merchant of Record for the transaction.

Including these three things lets us find the payment without further back-and-forth:

• The email address you used for your APEX account.
• The approximate date of the purchase or renewal.
• Which plan it was — Weekly, Monthly or Yearly.

A short note about what went wrong is helpful too, and anything Paddle sent you about the payment — for example the receipt email — makes it quicker to match up.

An approved refund is returned by Paddle to the original payment method. How long it takes to appear on your statement is determined by your bank or card issuer rather than by APEX or Paddle.

Any question about a payment or a refund can go to support@apexhabit.app, or to Paddle Buyer Support at https://www.paddle.com/help/buyers.